Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Fives Lifestyle Pvt. Ltd. (“FIVES Lifestyle”, “we”, “us”) collects, uses, stores and protects your personal information when you shop at fiveslifestyle.com.np or contact us.
Information we collect
- Account & login: mobile number (OTP login), name, email (optional), Google profile if you sign in with Google
- Orders: shipping name, phone, email, delivery address, city, order notes
- Payments: payment method chosen, transaction reference, payment proof screenshots (for QR verification) — we do not store card PINs or wallet passwords
- Loyalty: Style Points balance and earn/redeem history linked to your account
- Technical: browser type, device, session cookies needed for cart, wishlist and login
How we use your data
- Process and deliver your orders
- Verify payments and send order confirmation receipts
- Customer support (phone, email, WhatsApp)
- Loyalty programme (earn & redeem points)
- Improve our website, products and service
- Comply with Nepal tax, accounting and legal obligations
We do not sell your personal data to third parties for marketing.
How we store & protect data
- Order and account data is stored on secured servers with access limited to authorised FIVES staff
- Payment proofs are stored privately — not publicly accessible on the web
- Passwords (admin accounts) are hashed; customer login uses OTP — we never ask for your OTP by phone or chat
- We use HTTPS on our storefront and follow sensible access controls in our admin systems
How long we keep data
- Orders & invoices: retained for accounting, tax and dispute resolution (typically 7+ years as required by law)
- Payment proofs: kept while an order is open and for a reasonable period after completion
- Account profile: while your account is active
- Marketing cookies: only where you consent; essential cookies for cart/login expire with your session or as configured
Your rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate name, email or contact details (phone changes via support)
- Delete your account and associated personal data — see our Data safety & deletion page
- Opt out of non-essential marketing messages
Third parties we share with
- Courier partners (e.g. NCM) — name, phone, address for delivery only
- SMS / OTP providers — phone number to send login codes
- Payment wallets — you pay directly to eSewa / Fonepay / Khalti; we receive confirmation, not your wallet login
We only share what is necessary to fulfil your order or provide the service.
Children
Our store is intended for adults shopping for women’s fashion. We do not knowingly collect data from children under 16.
Contact
Privacy questions or data requests: support@fiveslifestyle.com.np or WhatsApp +977-9810346397.
Full data deletion steps: Data safety & account deletion.