Your Data & Account Safety

This page explains how FIVES Lifestyle keeps your customer data safe, what we store, and how you can request correction or deletion.

What we store on your account

• Name, mobile number, email (if provided)
• Order history, delivery addresses used at checkout
• Style Points balance and transaction log
• Wishlist items (when logged in)
• Login session — expires when you log out or after inactivity

Guest checkout without login stores order details on the order record only — linked by phone number you provide.

Security measures

• OTP login — no shared password for customers; never share your 6-digit code with anyone claiming to be FIVES
• HTTPS encryption on the website
• Private payment proofs — screenshots you upload are not public
• Admin access — limited to authorised staff with role-based controls
• No card storage — QR / wallet payments happen on your own banking app

Request data correction

Update your name and email anytime at My Account → Profile (login required). For phone number changes, contact support with your registered number and ID proof if requested.

Email: support@fiveslifestyle.com.np

Request account & data deletion

You may ask us to delete your customer account and personal profile data. To protect against fraud, we may need to verify your identity (registered phone OTP or email).

1. Email support@fiveslifestyle.com.np from your registered email or WhatsApp from your registered phone
2. Subject: Account deletion request
3. Include: full name, registered phone, and reason (optional)
4. We respond within 7 business days and complete deletion within 30 days where legally allowed

What we cannot delete immediately

Even after account deletion, we may retain certain records as required by Nepali law:

• Completed order invoices, tax records and payment audit trails
• Records needed for an open return, refund or legal dispute
• Anonymised analytics that cannot identify you

Retained order data is kept for compliance only — not for marketing.

Cookies & sessions

Essential cookies power your shopping bag, wishlist and login session. Clearing browser cookies will log you out and empty your bag. We do not use invasive third-party ad trackers on checkout pages.

Report a concern

If you believe your account was accessed without permission, contact us immediately:

• Phone: +977-9810346397
• Email: support@fiveslifestyle.com.np

See also: Privacy Policy · Terms & Conditions

Company details

Legal name: Fives Lifestyle Pvt. Ltd. Trading as: FIVES Lifestyle Established: 2019 · women’s fashion in Nepal Registered office: Dallu-15, Kathmandu Company registration: 359924 Banijya Darta: 3-35-382-1729/2081/82 VAT / PAN: 621292572 Business: Government-registered import & export · local supplier · direct sourcing from India Phone: +977-9810346397 Email: support@fiveslifestyle.com.np